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| Home | Shopping Cart | Pain Information | Price list | Contact Us | Guarantee | F.A.Q | Site Map | ||
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| Home | Shopping Cart | Pain Information | Price list | Contact Us | Guarantee | F.A.Q | Site Map | ||
Arthritic Pain Creams
Cardiovascular
Gels & Rubs
Osteoarthritis
Panadol Products
Aspirin
Codeine
Diclofenac
Diphenhydramine
Etofenamate
Ibuprofen
Ketoprofen
Menthol
Paracetamol
Frequently asked questions
How do I add an item to the cart?
To add items to your shopping cart just click on the 'add to cart' button for that product. This can be found at the bottom of the page to the right of the pricing information for each product. Clicking on 'add to cart' will take you to the 'View Cart' page where you can see the contents of your shopping cart. It will also show you the current total for your order.
How do I order more than one of the same item?
If you wish to change the quantity of a product in your cart then simply change the number in the quantity box and click on 'Update Cart'. This will update the total for your order.
Changing the number in the quantity box is not sufficient to update your order total. You must remember to click on 'Update Cart' to get an up-to-date total for your order incorporating the changes that you made.
How do I remove a product from the shopping cart?
If you want to remove a particular product completely then click on the 
next to the quantity box and it will immediately be removed from the cart. Your new total will be automatically altered to reflect the updated status of your shopping cart. If you need to quickly empty the cart of its entire contents then click the 'Empty Cart' button and all products will be removed.
How can I contact your company?
To contact us please go to the 'Contact Us' page and fill out our inquiry form
How can I contact you to cancel or change an order after it is submitted?
To ensure all order inquiries and changes are answered fast we have provided an inquiry form. This is designed to provide a fast and reliable method of communication between the customer and ourselves. The interface can be used for any type of enquiry, from general queries to questions related to specific orders.
How do I use your inquiry form?
To create an inquiry, click on the CREATE AN INQUIRY NOW located on the 'Contact Us' page.
On this page you need to carefully type in the details of your new form, which includes your name, an order number if it relates to an order you have placed with AssistPainRelief.com, a subject title, and your inquiry. Please take due care to avoid typing mistakes when entering these details.
Near the bottom of this page, just above the 'Submit Query' button, is a small box labelled 'Email notification' where you can specify whether or not you want to receive an e-mail whenever there is a response to your inquiry. If you want to receive these notification e-mails, then click in the box so that it a tick appears. If you are using the inquiry form in regards to a particular order, please let us know in the description box if the e-mail address that you use with the form is different from the one you originally used with your order.
When you have completed the query, click on the 'Submit query' button at the bottom of the page. This will send you to a new page informing you that your form has been successfully registered with us. This page will also give you your inquiry number, which will be needed when logging in to view any updates.
An email will also be sent containing login information and you inquiry will be answered as soon as possible by one of our staff.
The login page for viewing your inquiry can be found on the 'Contact Us' page or by clicking on the following link VIEW AN EXISTING INQUIRY. When you are on this page you will need to enter the e-mail that you used when you created the inquiry and the inquiry number that you were given upon a successfully registered inquiry. Do not include the "#" that appeared in front of the number when you type it in. Click the 'View inquiry information' button when you have entered this information to view your inquiry status.
What are the benefits of using the inquiry form?
The speed of communication is increased
When you use email, how quickly your message is delivered is often dependent on the speed of the network involved. With our inquiry form, the only connection used is one directly to our server so it is a much more efficient means of communication.
The system is more secure, more reliable, and your privacy is increased
When you send an email, the chance of your information being compromised is increased as your email is passed from server to server on the way to its destination. Using an inquiry form means the communication is directly from your computer to ours, greatly reducing the number of servers required for transmission and increasing the security of the information sent. Combined with this is our 128-bit SSL (Secure Socket Layer) enabled server encryption technology, guarantees that all personal information is transmitted to us safely in encrypted form.
It is easy to use
Our inquiry form is very easy to use. Once you have created an inquiry, all additional communication relating this instantly incorporated into it. Your inquiry can be viewed at any time from any computer that has a web browser, and you can add new comments at any time.
Every time your inquiry is updated with a new comment or response, it becomes part of that inquiry. All additions are listed in chronological order, so you can instantly tell who made the comment and when. This means that you no longer have to search your computer for all of the old emails relating to your question.
How do I cancel an order or order by fax or cheque?
If you wish to cancel an order please contact us using our inquiry form as soon as possible. We will endeavour to stop your order from being processed but sometimes it may have already shipped. If this is the case then you can return the product to us when you receive it and we will refund your card for the total of the order, minus the cost of shipping.
For ordering by fax or cheque please Contact Us for further details
Does my card get charged automatically?
No. We do not currently (and have no plans to) use an automated payment gateway, all orders are charged manually. The advantages of this system are twofold; firstly we can ensure that everything about your order is correct before any charge is levied against your credit card, and secondly, it helps protect us against instances of credit card fraud, allowing us to spot anomalies before any charge is placed. We operate the system in this way for your peace of mind, and protection.
How quickly do you charge my card?
Your credit card is charged within 12 to 24 hours of your order being placed, and within a couple of hours of your order being dispatched (you'll receive a shipping confirmation e-mail shortly after this). The only exception to this rule would be on a Sunday, as we do not process or charge orders on a Sunday. All orders received on Sunday, our time, are held over for processing until first thing Monday morning.
How long will my order take to arrive?
Delivery to the USA and the Pacific Rim is generally within 10 - 12 working days and 15 - 21 working days to the rest of the world from the date of dispatch. We do however allow up to 28 working days for an order to arrive as there are many factors to be taken into account such as public holidays, higher than usual mail flows etc.
Why should I provide a reason for purchasing these medications?
The reason is that different people respond to some medications in different ways. The information about your particular ailment can help us to help you find the product that is best suited to your specific needs. All information provided will be treated in the strictest confidence. For more details on this please see our Privacy policy.
The information you provide does not need to be detailed or extensive. Only a very brief outline of your condition covering the relevant details is required. A single sentence will often suffice. If you are still unsure about what is required then consider these examples. 'Recurring work-related injury to shoulder,' 'backache,' 'migraine headaches' and 'sports-related joint injury' would all be acceptable descriptions. Please feel free to contact us if you have any questions regarding this requirement.
What is a Credit card verification code?
The credit card verification code is the three-digit security code that is printed on the back of a card at the end of the signature panel. Visa calls it a Card Verification Value (CVV), and MasterCard Calls it a Card Validation Code (CVC). Please see the images below to find the Credit Verification Value on your credit card.
What are your terms and conditions?
Please see our terms and conditions here
AssistPainRelief.com has the utmost respect for the privacy of the customer. All details supplied will remain private and will be treated in the strictest confidence. AssistPainRelief.com will never knowingly or wilfully release, share, trade or sell this information to a third party without your express permission. The information collected from you is required to authenticate, process and deliver your order. This information will only be used to facilitate transactions, including a record of treatments previously purchased from us, and assist product recommendations to the customer. All information transferred as part of a transaction is protected by our 128-bit SSL secure server encryption.
The names, images, logos, and site information identifying Assistpainrelief.com are the proprietary of Assistpainrelief.com. Any use made of these marks or information may be an infringement of intellectual property rights. Assistpainrelief.com reserves all rights to enforce such rights that it might have.
Does your site have a guarantee?
AssistPainRelief.com is not responsible for the individual laws of the customer's own country as they pertain to our products. If, however, your order becomes lost, damaged or is not received in serviceable condition then we do offer a limited guarantee. We offer to replace your order, free of charge, one time only. Alternatively we will refund you 50% of the order total cost for any order that you failed to receive.
© Copyright 2002 Assistpainrelief.com. All rights reserved.
Use of this website is governed by the Assistpainrelief.com Privacy Policy.